+65 6957 8500

IBO FREQUENTLY ASKED QUESTION​

Enter your keyword:

A) IBO REGISTRATION

You must be an individual of 18 years old and above and sponsored by an existing BE IBO.

To proceed with new IBO registration, IBO must go through eKYC verification process. The mandatory document such as Identity card, passport, or a driving license of the residing country is compulsory. You may Click Here for further information.

Please refer to the information below for registration fees. Upon registration, IBO will receive a sales kit.

CountryRegistration Fees
MalaysiaRM60
SingaporeSGD20
BruneiBND20
Hong KongHKD100
IndonesiaIDR 200,000

B) UPDATE PROFILE, PASSWORD AND PIN NUMBER

Email and mailing address can be updated in your [Profile] by clicking on the [Update Profile] icon in the BE4U application or through our BOS website.

However, other information or details such as identity card number/ passport number, bank account number, MPay (ManagePay Systems – refer to point [H] below) and etc., can only be changed by login to our Customer Support System (CSS), request for changes by providing supporting documents such as copy of Identity card, bank passbook or statement, MPay card and etc. in our BOS website (https://be4u.beintl.com/ibo/).

STEP 1

Go to [Profile]

STEP 2

Click [ Update Profile]

STEP 3

Enter your [MPay Registration Mobile Telephone number], [MPay Registration NRIC/ Passport number], MPay Master Prepaid Card Number] & [ Card Expiry Date]

STEP 4

Click [History] which is below the word [Completed]

STEP 5

Track your parcel by using the consignment number given

STEP 6

Enter amount [number only without the currency code]

STEP 7

Click [Proceed] and then [Submit] to complete the process

STEP 8

Check your registered email for default password.

The given MPay details must be accurate with the information provided to MPAY during your MPay registration.

Kindly follow steps as below:

STEP 1

Go to [Setting]

STEP 1

STEP 2

Select [Change Password]

STEP 3

Enter [Current Password] & [New Password]

STEP 4

Enter one more time of your new password in [Confirm New password]

STEP 5

Click [Submit]

STEP 6

Fill up [Username and Registered email]

STEP 7

Select [Submit]

STEP 8

Check your registered email for default password.

STEP 1

In the main page, click [Forget Password?].

STEP 2

Enter your IBO Code and email address

STEP 3

Click [Submit]

STEP 4

Click [History] which is below the word [Completed]

STEP 5

Track your parcel by using the consignment number given

STEP 6

Enter amount [number only without the currency code]

STEP 7

Click [Proceed] and then [Submit] to complete the process

STEP 8

Check your registered email for default password.

The temporary password will send to your email. Log in to the system with the temporary password, then change the temporary password to your desire password. (Refer B3 above)

STEP 1

Go to [Setting]

STEP 2

Select [Change eWallet PIN]

STEP 3

Enter [Current eWallet PIN] & [New eWallet PIN]

STEP 4

Enter one more time your new PIN number in [Confirm New eWallet PIN]

STEP 5

Click [Submit]

STEP 6

Enter amount [number only without the currency code]

STEP 7

Click [Proceed] and then [Submit] to complete the process

STEP 8

Check your registered email for default password.

C) BONUS & E-WALLET​

  • Bonuses will be issued and credited into either IBO’s BE authorized Bank Account, IBO BE e-Wallet (hereinafter referred to as “eWallet”), or MPay account only.
  • If the bank account provided is incorrect, the bonus would be credited to IBO’s BE eWallet account.
  • If you have a MPay Card and wish to receive bonus with MPay, please provide the accurate information below to BE:
    1. MPay Registered Mobile Telephone Number.
    2. MPay Registered IC/Passport Number.
    3. MPay MasterCard Prepaid Card Number.
    4. MPay MasterCard Prepaid Card Expiry Date.

You may check your updated monthly bonus detail by logging into our system, select [Bonus] and [Bonus Statement] to view your monthly bonus record.

There are usually 2 reasons:

  • Bonus amount is less than RM50/SGD20/BND50/HKD100/IDR200,000;
  • The bank / MPAY (if any) information given is incomplete or inaccurate.

Your bank account’s name, identity card/passport number, or other bank account information must be the same information registered with BE.

Malaysia IBO may choose to top up via bank transfer or online banking (FPX) transfer while Singapore, Brunei, Hong Kong, and Indonesia IBO can only top-up via bank transfer.

a) For Online Banking Transfer (FPX), kindly follow the steps below:

STEP 1

Login to BE4U/BOS

STEP 2

Click on [eWallet] and click [eWallet Top up]

STEP 3

Key in your IBO ID and click [Next]

STEP 4

Select [FPX]

STEP 5

Enter amount (number only, without the currency code)

STEP 6

Enter remark

STEP 7

Click [Submit]

STEP 8

Select your preferred bank and click [Proceed]. The system will divert to the bank’s system to complete the process

You will be able to see the amount in your eWallet immediately after completing the process.

b) For Bank Transfer, kindly follow the steps below:
(Please make sure you have bank in the desired top-up amount into BE bank account)

STEP 1

Login to BE4U/BOS

STEP 2

Click on [eWallet] and click [eWallet Top up]

STEP 3

Key in your IBO ID and click [Next]

STEP 4

Select [Bank]

STEP 5

Click [Upload File] in the Upload box

STEP 6

Select [Camera], [File] or [Gallery] to submit your bank in slip.

STEP 7

Enter amount (number only, without the currency code) & remark

STEP 8

Click [Submit]

STEP 9

A summary page will pop up for your confirmation. Click [YES] to proceed.

STEP 6

Select [Camera], [File] or [Gallery] to submit your bank in slip.

STEP 7

Enter amount (number only, without the currency code) & remark

STEP 8

Click [Submit]

You will be able to see the amount in your eWallet within 1 to 3 working days after completing the process.

The bank account numbers are:

For Malaysia IBO:
BE International Marketing Sdn Bhd
CIMB 8603042278

 

For Singapore IBO:
BE International Marketing Pte. Ltd.
OCBC:712283464001

 

For Brunei IBO:
BE International Marketing (B) Sdn Bhd
Baiduri bank: 0200110470153

 

For Hong Kong IBO:
BE International Marketing (HK) Pte Limited
DBS BANK 000916011
DBS Bank Code: 016
Branch Code: 478
SWIFT Code: DHBKHKHH
Address: 11th Floor, The Center, 99 Queen’s Road Central,
Central, Hong Kong.
FPS ID: 160731584

 

For Indonesia IBO:
PT BEI INTERNATIONAL MARKETING
Bank Mandiri – 1650001818443

Kindly follow steps as below:

STEP 1

Login to BE4U/BOS

STEP 2

Click on [eWallet withdrawal] and choose [Wallet Type]

STEP 3

Enter the point request for withdrawal

STEP 4

Enter your e-Pin

STEP 5

Click [Next]

STEP 6

Enter amount [number only without the currency code]

STEP 7

Click [Proceed] and then [Submit] to complete the process

STEP 8

Check your registered email for default password.

Withdrawal from eWallet will take up to 3 working days to process and is subject to an administrative/processing fee of RM10/SGD10/BND10/HKD20/ IDR100,000 respectively per transaction.

There is no minimum balance transfer requirement from eWallet to MPay account. However, balance amount in the eWallet must be sufficient including the processing fee to proceed with the withdrawal request. The maximum transfer amount is RM10,000.

No. Bank account number detail must be provided before eWallet transfer can be performed.

Yes. You may update your bank details in the system for the first time only. IBO required to submit CSS to proceed with the next changes.

Kindly login to the BE4U application or our BOS website (https://be4u.beintl.com/ibo/) and click on [eWallet View Transaction Details].

You are required to cancel the transaction and the deducted amount will be refunded to your eWallet account within 24 hours.

D) PRV (PRODUCT REDEMPTION VOUCHER) ​

You may check on the PRV availability either through the BE4U application or via our BOS website. Kindly click on [PRV redemption] button and select status [active].

Please refer to the following terms and conditions:

  • The voucher only valid for 2 months from the issue month
  • The voucher is redeemable for non-promotional products with BV/SV only.
  • Product redeemed by this voucher will not entitle for BV/SV calculation.
  • The voucher is not transferable and not exchangeable for cash.
  • The DP value stated in the voucher is based on the DP value of the IBO registered country and is only allowed to use in the particular country only.
  • If the value of the products exceeds the amount of the voucher, the difference thereof should be paid by the bearer. If the value of the products is less than the amount of the voucher, then the difference thereof shall not be refunded to the bearer.
  • Redemption only opened for selected product and up to a maximum of 2 units only.
  • This is a one-time-use voucher and not allowed for partial redemption or accumulation with other PRV.
  • BE International Marketing (1199078-X) reserves the right to vary and amend any of the above terms and conditions without prior notice.

E) SHIPPING & DELIVERY​

Kindly follow steps as below:

STEP 1

Login to BE4U/BOS

STEP 2

Click on IBO Purchase

STEP 3

Personal Purchase Listing (For Invoice Owner) / Transaction History (For IBO Who Purchase on Behalf)

STEP 4

Key in the Invoice Number in the “Document No.” column and click [search]

STEP 5

Look for Delivery Status and Click on the [History] button

STEP 6

The tracking number is stated in the “Consignment Note” column

STEP 7

Click [Proceed] and then [Submit] to complete the process

STEP 8

Check your registered email for default password.

If you have not received the parcel within 3 to 5 days after the tracking number has been updated, you may contact the relevant courier company for their assistance regarding the delivery of your parcel.

Malaysia
You may refer to the following details to track your shipment.

Courier Company : Citylink
Hotline Number : 1 300 88 2489
Parcel Tracking Link : https://www.citylinkexpress.com/MY/Consignment.aspx
Email : customerservice@citylinkexpress.com.my

Courier Company : DHL
Hotline Number : 03 2779 2300
Parcel Tracking Link : https://ecommerceportal.dhl.com/track/


Singapore

You may refer to the following details to track your shipment.

Courier Company : NinjaVan
Hotline Number : +65 6602 8271
Parcel Tracking Link : https://www.ninjavan.co/en-sg/tracking
Email : support_sg@ninjavan.co


Brunei

You may refer to the following details to track your shipment.

Courier Company : JiFEE
Hotline Number : +673 233 0513
Parcel Tracking Link : http://jifee.com/track/
Email : enquiry@jifee.io


Hong Kong

You may refer to the following details to track your shipment.

Courier Company : SF Express
Hotline Number : +852 27300273
Parcel Tracking Link : https://www.sf-https://www.sf-international.com/my/en/


Indonesia

Courier Company : Firstlogistics (FL)
Hotline Number : 021 - 73880707
Parcel Tracking Link : https://www.firstlogistics.co.id/
Track Parcel via SMS : +6281382336680

Courier Company : SAP- Express (SAP)
Hotline Number : (021) 2280 6611/(021) 2280 6611
Parcel Tracking Link : https://www.sap-express.id/
Email : info@sap-express.com

CountryShip Out Days
Malaysia3 to 5 working days depends on the location
Singapore3 to 5 working days
Brunei5 to 7 working days
Hong Kong 3 to 5 working days
Indonesia5 to 7 working days or more depends on the location

If you have not received your order within the normal delivery time, you may contact the relevant courier company for their assistance regarding the delivery of your parcels with the links above.

The delivery will be as usual process but kindly expect delays in delivery time, depending on the local traffic/transportation movement. Please contact our courier service provider (stated at E-2) for latest update.

Malaysia Return Procedure

  1. IBO may lodge the request via Customer Support System (CSS)
  2. Parcel will be returned to the respective BE Office
  3. IBO may collect the parcel at the respective office within 1-month period.
  4. RM10 of processing fees will be imposed for re-delivery and collection.
  5. Once the payment has been made, the receipt of payment must be provided via CSS for us to proceed with the re-delivery.

Singapore Return Procedure

  1. IBO may lodge the request via Customer Support System (CSS)
  2. Parcel will be returned to the respective BE Office
  3. IBO may collect the parcel at the respective office within 1-month period.
  4. SGD15 of processing fees will be imposed for re-delivery and collection.
  5. Once the payment has been made, the receipt of payment must be provided via CSS for us to proceed with the re-delivery.

Brunei Return Procedure

  1. IBO may lodge the request via Customer Support System (CSS)
  2. Parcel will be returned to the warehouse.
  3. BND15 of processing fees will be imposed for re-delivery.
  4. Once the payment has been made, the receipt of payment must be provided via CSS for us to proceed with the re-delivery.

Hong Kong Return Procedure

  1. IBO may lodge the request via Customer Support System (CSS)
  2. Parcel will be kept by the courier service company for 1-month period before returned to the warehouse.
  3. Please take note that storage charges of 1 HKD/KG will be charge daily after 6 days by the courier service company.
  4. HKD60 of processing fees will be imposed for re-delivery and each failed delivery.
  5. Once the payment has been made, the receipt of payment must be provided via CSS for us to proceed with the re-delivery.

Indonesia Return Procedure

  1. IBO will receive SMS notification on failed delivery attempt.
  2. Parcel will be kept in Courier Hub for 30 days.
  3. IBO required to request re-delivery and re-delivery will be arranged. Delivery fee will be charge based on location.

CountryOnline Order Minimum Purchase Amount for Free DeliveryAny order less than the minimum purchase amount will charge a delivery fee as below
MalaysiaRM300*RM10(WM)/
RM15 (EM)
SingaporeSGD200*SGD15
BruneiBND200*BND15
Hong KongHKD800*HKD60
IndonesiaNo ‘Minimum Ordering Limit’. The delivery charges are based on location.By product purchase and location

* Amount inclusive of IBO membership registration fee.

F) PAYMENT ACCEPTANCE​

There are currently 5 types of payment options available:

  • FPX (Financial Process Exchange) – For Malaysia only;
  • Credit Cards (Visa & Mastercard);
  • Debit Cards (Visa & Mastercard);
  • BE eWallet; and
  • MPay Cards

Kindly refer to the following information payment acceptance for your reference:

Malaysia Head Office: (Self-Service Counter)

  • Online transaction via credit cards (Visa & Master)
  • Online transaction Debit Cards (Visa & Master)
  • Online transaction MPay
  • Cashless payment system – Grabpay, Boost, AliPay, and WeChatPay.(Applicable at sales counter only)
  • BE eWallet (Applicable at sales counter only)
  • Credit Cards installment (AmBank, Public Bank CIMB and Hong Leong Bank)

Hong Kong Office

  • Online transaction via credit cards (Visa & Master)
  • Online transaction Debit Cards (Visa & Master)
  • Cashless payment system – WeChat Pay and Fast Payment System (FPS)

Singapore Office

  • Online transaction via credit cards (Visa & Master)
  • Online transaction Debit Cards (Visa & Master)

Yes, BE provide 0% interest Easy Payment of selected banks (CIMB and Hong Leong Bank) for walk-in IBO in our Malaysia HQ, Business Centre, or Key-In-Point mobile service operator only.

Currently, we only accept full payment for online purchase. However, we advise you to check with your Card Centre on the availability of such payment method. Any interest incurred will be subject to your credit card issuing bank.

Yes, you may combine eWallet and Visa/Master card payment to make your purchase.

Yes, we do accept international debit or credit card. However, you might need to check with your bank if there is any additional fee incurred by your bank.

G) IBO COMPLIANCE​

IBOs are advised to purchase BE products from our BE offices, authorized Business Centres, Key-In-Point mobile service operator, and BE4U application only. BE shall not be held responsible for any products purchased from sources outside of the above-mentioned channels.

IBOs shall strictly adhere to the Rules and Regulations and other documents that comprise the IBO Contract.

For further information regarding IBO compliance, kindly refer to our Rules and Regulation in the marketing plan [Time to BE infinite].

H) MPAY

MPay is a type of credit card which allows you to purchase goods and top-up MPay Wallet.

Any IBO who is holding a Malaysia IBO ID and above 18 years old is eligible except citizen from the countries below:

AFGHANISTANBOLIVIABRAZILCENTRAL AFRICAN REPUBLICCHILE
COLOMBIACONGOCOTE DÍVOIREECUADORERITREA
GUINEA-BISSAUGUYANAIRAQLEBANONLIBERIA
LIBYAN ARAB JAMAHIRIYAMALIMEXICONORTH KOREAPARAGUAY
PERUROMANIARWANDASOMALIASOUTH AFRICA
SOUTH SUDANSURINAMEURUGUAYVENEZUELAYEMEN

You may contact the representatives or walk-in at:
Contact Number : 1-700-81-6729
Email : callcenter@mpay.my
Address : MPay office at Wisma MPSB,
Lot 113, Jalan USJ 21/10, 47630,
Subang Jaya, Selangor

a)With MPay Card, you can credit your bonus up to RM10,000;

b) Able to transfer the credit limit to MPay Wallet up to another RM10,000;

c) Can use it as an ordinary Master Credit Card to purchase products at BE or other retail shops/ shopping malls, which accept Master Credit Card (except the countries stated at H.2).

Your total bonus will be credited to your eWallet account.

Yes. You are allowed to transfer your bonus to any overseas bank account except those that are in sanctioned countries.You may check with MPay if there is any additional fee incurred for the transaction.

If you not currently reside in Malaysia, kindly turn on your Internet Roaming to receive ‘OTP’ SMS from MPay.

I) OTHERS​

You may lodge a feedback at our Customer Support System (CSS) in our BOS website (https://be4u.beintl.com/ibo/) or contact our Customer Service line.

Malaysia Office Business Hours
Mondays to Fridays : 9am to 6pm
Saturdays, Sundays, and Public Holidays : Closed
Contact Number : +603 8605 8500


Brunei Office Business Hours

Mondays to Fridays : 9am to 6pm
Saturdays, Sundays, and Malaysia Public Holidays : Closed
Contact Number : +673 737 8500/ +673 737 8508


Singapore Office Business Hours

Mondays to Fridays : 9am to 6pm
Saturdays, Sundays, and Public Holidays : Closed
Contact Number : +65 6957 8500


Hong Kong Office Business Hours

Mondays to Fridays : 9am to 6pm
Saturdays, Sundays, and Public Holidays : Closed
Contact Number : +852 3461 3488


Indonesia Office Business Hours

Mondays to Fridays : 9am to 6pm MYT
Saturdays, Sundays, and Public Holidays : Closed
Contact Number : +622150688500

Malaysia Sales Counter Business Hours
Mondays to Fridays : 10am to 7pm
Saturdays, Sundays, and Public Holidays : Closed


Singapore Sales Counter Business Hours

Mondays to Fridays : 10am to 7pm
Saturdays, Sundays, and Public Holidays : Closed


Hong Kong Sales Counter Business Hours

Mondays to Fridays : 10am to 7pm
Saturdays, Sundays, and Public Holidays : Closed

You may refresh and check on your inbox, spam or junk folder. If the issue still persists, you are advised to change your registered email in our system with another email from other email providers. Alternatively, you may navigate to [Personal Purchase history] in your BE4U application for the purchase record.

The company will revise and update this FAQ from time to time.